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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Can I see all my test results in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my provider, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions about a family member using MyChart?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my user name or password. What should I do?
How do I get a new activation code if I lost it or let mine expire?
How can I update my personal information (e.g. home address, e-mail, password)?
Technical Questions
Is MyChart secure?
What is your privacy policy?
I was logged out of MyChart. What happened?
What do I need to use MyChart?

What is MyChart?

MyChart offers you personalized and secure online access to portions of your medical record. It enables you to securely manage and receive information about your health. With MyChart, you can:

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Is there a fee to use MyChart?

No. MyChart is a free service offered to Wellmont patients.

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How do I sign up?

You will be offered a MyChart activation code when you visit your provider. This code will enable you to log in and create your own username and password. If you have not received an activation code, please contact the MyChart Nurse Connection at 866-517-5873 to obtain one.

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Who do I contact if I have further questions?

You may call our MyChart Nurse Connection any time at 866-517-5873.

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When can I see my test results in MyChart?

Your test results will typically be released to your MyChart account within 1-14 days.

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Can I see all my test results in MyChart?

Your provider will determine the types of test results that can be accessed through MyChart. Certain test results of a sensitive nature will not be released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record. Contact your provider to correct any inaccurate information.

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If I send a message to my provider, when can I expect a reply?

You will generally receive an answer within 2 business days. MyChart should not be used for urgent situations. Please contact your provider directly if a situation requires immediate attention, or dial 911 for emergencies.

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Can I view a family member's health record in MyChart?

Yes. This is called proxy access and allows a parent or guardian to log into their personal MyChart account and access that family member's information. Contact the patient's provider to complete a proxy consent form to request proxy access.

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Can I ask questions about a family member using MyChart?

You must first request proxy access to ask a question about a family member. Once you have proxy access, please be sure to access the correct patient tab to communicate with your proxy's provider.

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Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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I forgot my user name or password. What should I do?

You may use the recovery links on the sign-in page to reset your user name or password. If you experience issues, please contact the MyChart Nurse Connection at 866-517-5873 to reset your user name or password.

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How do I get a new activation code if I lost mine or let it expire?

You may contact the MyChart Nurse Connection at 866-517-5873 to receive a new activation code. For your security, your activation code will expire if not used within 30 days.

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How can I update my personal information (e.g. home address, e-mail or password)?

From the left menu in MyChart, use the Preferences section under My Account to update your personal information.

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Is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal user names, and passwords. You should control your password to ensure your account remains secure.

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What is your privacy policy?

Our privacy policy is available here. Your name and e-mail address will be treated with the same care and privacy given your health records.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Mozilla Firefox or Safari).

If you need to update your browser, here are the appropriate links.

Internet Explorer 9.0

Mozilla Firefox 13.x and above

Safara 5.x on Mac/Windows

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